Courses: 1 - 12 of 48
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50 Ways to Keep Customers
We have said it before and we will say it again: like it or not, customer service is the competitive battleground for any - and every organization. Buying decisions in many cases will be made not only on the quality of the product but on the quality of the customer service. So, regardless of your jo... read more
DVD style course with completion certificate only
A Complaint is a Gift
Using Customer Feedback as a Strategic Tool In this delightful animated program A Complaint is a Gift, we meet Complaint and join him on his journey through the Land of Catchy Slogans, the Land of Big Promises, and the Land of Lofty Visions as he seeks to be heard, acknowledged, and have his issues ... read more
DVD style course with completion certificate only
A video guide for customer service and sales (episode 1)
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video featurin... read more
DVD style course with completion certificate only
A video guide for customer service and sales (episode 2)
What is the Eye Zone? How do you "Hold the Floor?" Do you have a Confident Voice? This extremely interesting 2-part video series covers basic and intermediate skills necessary to understand and use body language effectively in sales or customer service. A sales and customer service training video fe... read more
DVD style course with completion certificate only
Actions and Attitudes
Value Priced: Actions and Attitudes provides participants with an insight into seeing their own actions and attitudes from the customer-s point of view. After all, a seemingly innocent phone call can mean an excruciatingly long wait for a customer. There is no sale without service. The higher level... read more
DVD style course with completion certificate only
An ADA Customer Service Course for Employees
If you have customers with disabilities then this training program is a must see for every employee. An ADA Customer Service Course for Employees is designed to help you teach all your associates how they can properly provide superior service to customers with disabilities. An ADA Customer Service C... read more
New Release
Video course with post-test
The art of selling
The aim To ensure staff who deal with customers learn the key skills, techniques and behaviors of selling. About the program The best thing about dealing with a good salesperson is you don't feel like you're being sold to. As far as you're concerned you're just receiving good service.The art of sell... read more
DVD style course with completion certificate only
The Barkles: Furrific Customer Service
Meet the Barkles... our new canine companions who will get your team howling with laughter. You'll love the fun and humor as they motivate your team to higher levels of success. Some customers are difficult to please... but in this funny meeting opener, Ollie will show you how to deal with a diff... read more
New Release
DVD style course with completion certificate only
Basics of Profitable Customer Service
"Customer service is the single most important factor in any business. It is absolutely crucial to a company's success," says noted lecturer and trainer Jeff Blackman.Companies with great customer service survive and thrive. Those that provide poor customer service fail. In this video training progr... read more
DVD style course with completion certificate only
The BEAR Essentials of Business
Paws and learn The Bear Essentials of Business! Travel to Shelburne, Vermont and take an inside look at what makes the Vermont Teddy Bear Company one of the nation's most famous and successful companies. See how it really cares about its customers and its employees. Bear with us and learn: Why the c... read more
DVD style course with completion certificate only
Beyond Close to the Customer - Video 1
In "Beyond Close To The Customer," Tom Peters picks up where the program "A Passion for Customers" left off. Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization s... read more
DVD style course with completion certificate only
Beyond Close to the Customer - Video 2
In "Beyond Close To The Customer," Tom Peters picks up where the program "A Passion for Customers" left off. Before a live audience, Tom Peters presents an instructional, how-to program on customer service in which he discusses 20 specific propositions that need to be addressed by any organization s... read more
DVD style course with completion certificate only
